Feedback collected from verified customers following completed orders.
Reviews Jan 2026 and before were collected and imported from Trust Pilot after our account was removed. Unfortunately our responses to these reviews could not be retrieved.
5.0 out of 5 stars (based on 127 reviews)
Trust Pilot Verified 21-Apr-25
January 17, 2026
The team is brilliant more than helpfull perfect experience everytime
Trust Pilot Verified 20-Apr-25
January 17, 2026
Excellent communication from purchase through to delivery! Highly recommended!
Trust Pilot Verified 16-Apr-25
January 17, 2026
Exceptional customer service as always, fast and responsive, easy to talk to and received quality products with notifications via email every step of the way through the order and delivery process.
Trust Pilot Verified 4-Apr-25
January 17, 2026
I was sceptical about ordering but gave it a go, received relatively quick with great communication. Central coast aus
Trust Pilot Verified 30-Mar-25
January 17, 2026
Very good communication from the team had a little delay on delivery but they explained everything to me. I would highly recommend buying from them and without the delay in delivery they are definitely 5 star. Product is perfect i could not be happier with my experience
Trust Pilot Verified 15-Mar-25
January 17, 2026
Excellent communication through to a fast delivery !! Will be returning and recommending
Trust Pilot Verified 13-Mar-25
January 17, 2026
Best customer service I’ve had and a great quality product too
Trust Pilot Verified 13-Mar-25
January 17, 2026
Would I buy from them again? .. Yes and won’t shop anywhere else. I definitely recommend Platinum to anyone looking to buy from them. The quality of products and customer service and knowledge from Platinum is second to none. I used a third party test kit for extra reassurance and the product passed with flying colours. Customer service is always responsive, friendly and knowledgeable. Products arrived well within the time frame given. What more could you ask for!
Trust Pilot Verified 28-Feb-25
January 17, 2026
Absolutely gold standard in the industry
Trust Pilot Verified 23-Feb-25
January 17, 2026
Exceptional quality and realistic prices
Trust Pilot Verified 21-Apr-25
The team is brilliant more than helpfull perfect experience everytime
Trust Pilot Verified 20-Apr-25
Excellent communication from purchase through to delivery! Highly recommended!
Trust Pilot Verified 16-Apr-25
Exceptional customer service as always, fast and responsive, easy to talk to and received quality products with notifications via email every step of the way through the order and delivery process.
Trust Pilot Verified 4-Apr-25
I was sceptical about ordering but gave it a go, received relatively quick with great communication. Central coast aus
Trust Pilot Verified 30-Mar-25
Very good communication from the team had a little delay on delivery but they explained everything to me. I would highly recommend buying from them and without the delay in delivery they are definitely 5 star. Product is perfect i could not be happier with my experience
Trust Pilot Verified 15-Mar-25
Excellent communication through to a fast delivery !! Will be returning and recommending
Trust Pilot Verified 13-Mar-25
Best customer service I’ve had and a great quality product too
Trust Pilot Verified 13-Mar-25
Would I buy from them again? .. Yes and won’t shop anywhere else. I definitely recommend Platinum to anyone looking to buy from them. The quality of products and customer service and knowledge from Platinum is second to none. I used a third party test kit for extra reassurance and the product passed with flying colours. Customer service is always responsive, friendly and knowledgeable. Products arrived well within the time frame given. What more could you ask for!
Trust Pilot Verified 28-Feb-25
Absolutely gold standard in the industry
Trust Pilot Verified 23-Feb-25
Exceptional quality and realistic prices